At Limango Store, we believe that creating your dream home should be filled with confidence and peace of mind. Just as we carefully select each Area Rug and Decorative Object in our collection, we stand behind the quality of every item we offer. If your purchase doesn’t meet your expectations, we’re here to make things right.

Quick Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsibility (except for damaged/incorrect items)
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Review Our Return Guidelines

Before initiating a return, please ensure your item meets the following criteria:

  • Item is in original, saleable condition
  • All original tags and packaging are intact
  • Return is initiated within 15 days of delivery
  • Proof of purchase is available

Step 2: Initiate Your Return Request

Contact our customer care team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Limango Store Team,

I would like to request a return/exchange for my recent purchase:

  • Order Number: [Your Order Number]
  • Order Date: [Date of Order]
  • Item(s) to Return: [Product Name(s)]
  • Reason for Return: [Please specify: wrong size, changed mind, damaged, incorrect item, etc.]
  • Preferred Resolution: [Refund / Exchange for (specific product)]
  • Contact Information: [Your Name, Phone Number]

Thank you for your assistance.

Sincerely,[Your Name]

Step 3: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions if applicable

Step 4: Ship Your Return

Once authorized, please ship your return to:

Limango Store Returns
4377 Orphan Road
Eau Claire, WI 54701
USA

Please include the return authorization number clearly on the package.

Refund Information

Refund Processing Time

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days for inspection
  • Refund Initiation: Within 24 hours after approval
  • Funds Availability: 5-7 business days depending on your payment method

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bath Towels & Bathroom Rugs & Mats (for hygiene reasons)
  • Beauty products (once opened or used)
  • Candles & Home Fragrances (once used or burned)
  • Personal care items
  • Items marked “Final Sale” or “Non-Returnable”

These exceptions help us maintain the quality and safety standards that define the Limango Store experience.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. Exchanges follow the same process as returns, and we’ll notify you if your requested exchange item is available.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

Need Assistance?

Our customer care team is dedicated to making your Limango Store experience exceptional. Contact us with any questions about returns or exchanges:

Email: [email protected]
Response Time: 1-2 business days
Address: 4377 Orphan Road, Eau Claire, WI 54701

We’re committed to helping you create the home of your dreams, and that includes ensuring complete satisfaction with every purchase.